If you wish to return an item from your order it must be arranged within 30 days of your Order Purchase Date.
All items are inspected on arrival at our offices. Please make sure your item(s) are:
- unworn; and
- original tags still attached
If you believe your item is acceptable for return, you will need to fill out the Returns Form and then a team member will contact you with instructions within 2 business days of receiving your request.
All returns will be issued Store Credit
ZANEROBE will only provide you with a full refund of the product you purchased from us online if the product:
- is deemed faulty, not of acceptable quality, or unsafe; or
- does not match descriptions made on the site, or given to you by any ZANEROBE representative
If you believe your item is faulty please read this article for more information