All requests are processed within 2 business days of receiving your returned parcel.
It can sometimes take up to 2 weeks to arrive at our Los Angeles or Sydney office depending on the starting location.
If it has been longer than 2 weeks since you have returned your item(s) and you haven’t heard from us, please check your junk email and check the inbox of the email account you used on your order.
If you still cannot find confirmation from us of the return, please contact firstname.lastname@example.org with details of your return. This includes:
> Your Order Number
> Item(s) you returned
> Any available tracking information
The team will review your information and find out whats going on with your parcel.